Stopped in just to see what these guys offer. I liked their store and they provided me good customer service and helped answer all of my cell phone questions. I will make sure to come back next time when my phone or other devices break. Thanks Guys
Took my phone in to Genius after i had another experience at another local repair shop. Long story short Genius fixed there faulty repair, did it quick and the customer service was spectacular. Wouldnt dream of taking my phone, ipod, or tablet anywhere else if another problem comes about. Thanks guys!
Dropped the Galaxy III and broke the screen. Stopped here and the guy said he could fix it in about 20 minutes if I had time to wait. I was expecting to have to leave it and pick up another day. I said sure and it actually took only about 10 minutes!! Very courteous and professional, told me exactly what he would have to do for the repair. Five stars because I can't give 6!
Walking in, i was immediately greeted and serviced. i had a very large request and it was performed with great speed and quality. very grateful for this experience. definitely the best experience ive ever had a a cell repair shop. everyone should do all of their cell repairs and purchases here!
Shattered my iPhone front and back! Went to Genius and this gentleman named Josiah greeted me very professionally! Sounded like he knew what he was talking about and gave me some great tips on how to keep my iphone working at MAXIMUM efficiency! Thank god this place exist otherwise I would be waiting a month to get my phone fixed from sprint.. more like a 'crawl'. Wouldn't dream of going anywhere else to get this job done! Thanks again guys!
These guys are seriously amazing! My boyfriend shattered his screen on his phone and took it to another store where they completely destroyed the phone screen! When I brought it into Genius Phone Repair, they were so helpful! They were able to get the phone in the very same day! They fixed it within just a few hours. My favorite thing was not having to wait forever for it to be done!! I've been here multiple times and I would definitely recommend it to anyone who needs to have a phone repaired! :)
Service is top notch. Called at open and with in an hour and a half I had my phone back and fixed. Techs were great in explaining what they were going to do. Pricing is very reasonable. I would recommend this shop to anyone who needs repair on their phone.
I've never had better service for a phone repair. My phone fell into a lake and since I didn't have insurance there was no way for me to get a new phone without paying a lot out of pocket. These guys have an awesome way of repairing water damage, and my phone works great. Not only that, but I DIDN'T have to wait a week to get my phone back.
This is the place to go for a phone/ipod/ipad repair. I've broken many phones but stopped going to Verizon because their solution was always "buy a new one" and if you don't have insurance that gets VERY pricey. I have had water damage repairs and multiple screen repairs done by these guys. They are honest and fast and they keep the price as reasonable as possible. They do a great job and have always come through for me and several of my family members. Some people complain that they are young but they are the generation that has grown up with technology, who better to fix it. Definitely the place to go for any kind of phone repair. I will recommend them to all family and friends in the future.
I popped in today and was having trouble with my phone charging. Instead of an expensive and lengthy repair they cleaned it and restored it to be just like new in just 15 minuets. These guy are great. I will definitely recommend checking with these guys before going to the store and paying and waiting for a new phone.
i really appreciated all the kind help the rep did for me he went above and beyond what he had to to help me with my phone issues.
Ann Marie R.
I have an Iphone 4s and also had insurance on the phone. Took it to Verizon due to the back of the phone being shattered and they said it would cost $120 with insurance to repair. I found the Genius store for phone repairs and they were quick and efficient. It only took less than 5 minutes and cost $30. Much more affordable and more efficient than any other place I had been too. Thank you so much for your kindness and for being quick and affordable.
We recently brought our damaged iPhone in for repair to Genius and the customer service was very good. We talked with three individuals and all were professional and explained in detail the repair/service process. The price was quite reasonable. Highly recommended!
Had a cracked iPhone 4 screen. Took it here and they hooked it up in an hour or two. Great service, very satisfied.
My phone had sustained substantial water damage, apparently, it's not a good idea to bring you phone in the river when you're fishing! I discovered this company through a friend who told me they did good work. My first impression when I walked into the store was that these guys know their iPhones! I told them my situation and it seemed like it was a routine fix for them! Not to mention the quote they gave me was $100 cheaper than my insurance! Needless to say, I had a few stores on alpine that I needed to stop at and by the time I had finished my phone was ready! It looked like it had never been submersed in the river for a few minutes. I would highly recommend this company to anyone that is looking for a quick fix with a very reasonable cost!
I was referred by a friend of mine so I went into the Grandville GENIUS and they took my smashed up iphone 4 and replaced the front glass and back glass in less than a couple of hours. The two employees that helped me were both friendly and the now my iphone looks basically brand new. They have made me a happy customer and I would be happy to recommend them going forward.
The guys at Genius Phone Repair did a great job replacing the screen on my phone. Dropped it off and it was ready for pickup the same day...saved me the hassle of sending it back to get fixed!
The screen of my Motorola Atrix shattered and I brought it to Genius Phone Repair to have it fixed. I was able to drop it off and pick it up about 2 hours later. The staff was all very friendly and helpful. And, my new screen works great.
Great friendly service. Went in the store upset, came out thankful and happy!! Tyler fixed my phone in 15 min---if I would have made an ins claim-it would have been up to 2 weeks. Easy location in grandville on wilson and i understand 1 in muskegon and on alpine! Unbelievable to have my phone fixed same day---the cost was also unbelievable compared to my deductible with insurance from my carrier! wow--(why have ins when there are places like this to fix phones???crazy!!!10.00 month extra -much longer wait -and much higher cost! )---not worth it!! Thanks again guys!!! Keep up the good job !!
When I had an upgrade on my Verizon account, the guys at Genius took my Droid 3 off my hands for a great price! It paid for half of my new Razr Maxx! They've also customized my phone with a white Razr faceplate, making my new Razr Maxx one of a kind! They did a special order and got me the part. They do great work, and have great customer service! These guys know their stuff!
My son's iPod Touch had the dreaded battery issue and the idea of spending $45 for a battery for an older generation iPod that my 10yr old was using wasn't sitting too well in my stomach. I did not want to mail it away for the replacement because I've had terrible experiences with that in the past. I was pretty happy to snag a Living Social deal for Genius, $25 for $50 worth of repair services. I dropped off the iPod and it was ready less than 24hrs later. The tech was very thorough in explaining how to get the most power out of the battery by showing me some of the settings I could change, he also gave me some direction on how to drain and recharge the battery a few times. The service and parts come with a warranty and that also gives me a lot of confidence knowing they'll stand behind their work. If I have any phone or small electronics issues in the future, they will definitely be my first stop.
I live a few hours away on the east side of Michigan and I ended up mailing my Motorola Droid Bionic to Genius Phone Repair to have my broken glass screen replaced. They actually called and let me know when they received my device, they called when it was finished - something you never see from a business anymore - truly great personalized customer service. My repair looks great but I'm even more impressed by there level of service.
A Google User