Frequently Asked Questions

There are multiple problems with my device, do you offer a discount for multiple repairs?
Yes, we do offer a discount on any additional repairs. Please stop into a store location or contact us for a more accurate quote on your device.

I have more than one device that is broken, do you offer a deal on the second repair?
Yes, you would receive $10 off on the second repair (Cannot be combined with any other offer or promotion).

How long does it take to repair my phone?
Most devices are repaired within 2-3 hours when the part is in stock. If the device is mailed in, it can take 24-48 hours for it to be repaired and mailed out.

What should I do if I want to mail my device in for repair?
If you would like to do a mail-in repair, please visit our Mail-In Repair Submission page.

What if I already purchased the part needed for repair?
We can use your part but we cannot give our Lifetime Warranty with the repair.

What devices do you repair?
We repair iPhones, iPods, iPads, Android Phones, Basic Cell Phones, & Tablets.

Do you offer a warranty?
All of our repairs come with a Lifetime Parts and Labor Warranty. This even includes water damage.

Do you buy or sell phones?
Yes, we buy and sell a wide variety of cell phones. This includes iPhones, Android Phones, Windows Phones, BlackBerry's & More! We also sell basic flip and texting phones (Verizon, AT&T, Sprint, T-Mobile).

What are your normal hours of operation?
Monday - Friday: 10:00am - 7:00pm
Saturday: 10:00am - 7:00pm
Sunday: Closed

Do you sell parts?
We do sell parts, but pricing is not listed on the website. For pricing, please call the store location closest to you.

Do I need to make an appointment to have my phone repaired?
No appointments are necessary, but they can be set. Calling ahead for more accurate quote times is best.

Why should I get my phone fixed at Genius Phone Repair?
We go out of our way to always take care of our customers. Let us give you a great customer service experience! All repairs also come with a lifetime parts and labor warranty.

Does your warranty cover accidental damage?
No, we cannot cover any form of accidental damage.

What if you cannot repair my device, do I still have to pay?
No, we do not charge anything for unsuccessful repairs.

Do you fix water damage?
Yes, we do repair water damage. If your device has been wet, the best thing to do is to power it off right away. Do not plug it in to charge or try a new battery. We offer a free diagnosis on all repairs and for the highest probability of repair, bring it in ASAP.

What are some of your most common repairs?
We repair a lot of Apple products (iPod Touch, iPad, iPhone). The most common repair we do is the glass screen replacement on those devices.

Do you sell cases and accessories?
Yes, we sell both cases and accessories for cell phone and tablets. We have a wide variety of Otterbox, Ballistic, Speck, Incipio and other great name brand cases.

Cascade, MI - 28th Street

2700 Kraft Ave SE
Grand Rapids, MI 49546
(616) 285-1900

Grandville, MI - Rivertown Crossings

4693 Wilson Ave SW, Ste J
Grandville, MI 49418
(616) 855-1070

Grand Rapids, MI - Knapp's Corner

2121 Celebration Dr NE, Suite 350
Grand Rapids, MI 49525
(616) 551-3082

Grand Rapids, MI - Alpine Ave.

4036 Alpine Ave NW
Comstock Park, MI 49321
(616) 719-0329

Kentwood, MI - Kalamazoo Ave.

6050 Kalamazoo Ave SE
Kentwood, MI 49508
(616) 818-1948

Kentwood, MI - 28th / Beltline

2747 East Beltline Avenue SE
Kentwood, MI 49546
(616) 226-2636

Allendale / GVSU Campus

The Marketplace, 1 Campus Drive
Allendale, MI 49401
(616) 259-6082

Muskegon, MI - Lakes Mall

5506 S Harvey St, Ste 105
Muskegon, MI 49444
(231) 766-7154

East Lansing, MI - MSU Campus

617 E Grand River Ave
East Lansing, MI 48823
(517) 324-9999

Lansing, MI - Delta Township

6334 W. Saginaw, Suite D
Lansing, MI 48917
(517) 322-2510

Ann Arbor, MI - Eisenhower Pkwy

893 W Eisenhower Pkwy
Ann Arbor, MI 48103
(734) 530-1400

Ann Arbor, MI - Carpenter Road

3650 Carpenter Road Suite D
Ypsilanti, MI 48197
(734) 288-7101

Mishawaka, IN - South Bend

5339 N Main St
Mishawaka, IN 46544
(574) 855-3770

Fort Wayne, IN - Southwest

5215 Illinois Rd., Suite 105
Fort Wayne, IN 46804
(260) 408-1101

Fort Wayne, IN - Coldwater Rd.

4419 Coldwater Road
Fort Wayne, IN 46825
(260) 267-6834

Lafayette, IN - South

2049 Veterans Memorial Pkwy. Suite 12
Lafayette, IN 47909
(765) 250-9117

Angola, IN - N. Wayne St.

1400 N Wayne Street, Suite A5
Angola, IN 46703
(260) 243-5172

Avon, IN - Indianapolis

10724 E. US Highway 36
Avon, IN 46123
(317) 762-9101

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